Privacy Policy

Titan Floor Coatings ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

By using our website or contacting us to enquire about our services, you consent to the practices described in this policy.

1. Information we collect

We only collect information that helps us respond to your enquiry and provide our flooring services. This may include:

• Your name and contact details, such as phone number and email address
• Your suburb or property address
• Details about the work you are enquiring about, such as the type of floor, approximate size and preferred timeframe
• Any other information you choose to provide in a message or during a conversation with us
• Basic technical information collected automatically by our website, such as your browser type, device and how you interact with the site

2. How we collect it

We collect personal information when you complete the quote form on our website, call or message us, email us, or interact with our social media or advertising. We may also collect limited information through cookies and analytics tools when you visit our website.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and provide a quote
• Arrange, carry out and follow up on flooring work
• Communicate with you about your project
• Improve our website, services and customer experience
• Meet our legal and record-keeping obligations

We will only use your information for the purpose it was provided, or for a related purpose you would reasonably expect.

4. Marketing

From time to time we may contact you about our services, offers or updates that may interest you. You can opt out of marketing communications at any time by letting us know, and we will stop sending them.

5. Disclosure of your information

We do not sell your personal information. We may share it with trusted third parties who help us run our business, such as customer relationship management and lead management platforms, email and communication providers, and our marketing partner. These providers are only given the information they need and are required to keep it secure.

We may also disclose information where required or authorised by law.

6. Online advertising and analytics

Our website may use cookies and third party tools such as Google and Meta advertising and analytics services to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as your IP address and browsing activity. You can manage cookies through your browser settings.

7. Storing and protecting your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Information is stored securely within our systems and those of our service providers. We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details below. We will respond within a reasonable time.

9. Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.